What should I do if I entered the wrong shipping address?

If you entered an incorrect shipping address, please contact us as soon as possible.

▪ We may update it before shipment

▪ After shipping, changes are usually not possible

▪ You may need to contact the carrier directly

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What should I do if my package is delayed?

Please check your tracking information first.

Delays may be caused by:

▪ Weather

▪ Holidays

▪ Customs

▪ Carrier issues

If you still need help, please contact our support team.

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Why is my tracking information not updating?

Tracking may take 24–48 hours to update after shipment.

This does not mean your package hasn’t been shipped.

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What should I do if my package shows “Delivered” but I didn’t receive it?

If your tracking shows “Delivered” but you haven’t received your package:

▪ Check with neighbors

▪ Contact your local delivery office

▪ Reach out to the carrier

SAVIOR HEAT is not responsible for lost or stolen packages after delivery.

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What should I do if my package is lost in transit?

If your package appears to be lost:

▪ Contact the carrier first

▪ Then contact our support team

We will assist where possible.

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What happens if my package is returned as undeliverable?

If your package is returned due to an incorrect or incomplete address:

▪ Please provide the correct address

▪ Reshipping may require additional shipping fees

Please make sure your shipping information is accurate before placing an order.