Shipping & Delivery | Processing Time, Shipping Time & Costs | Savior Heat

Processing & Delivery

How long does order processing take?

Orders are typically processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.

Where will my order be shipped from?

Your order may be shipped from one of our fulfillment centers:
▪ United States
▪ Canada
▪ United Kingdom
▪ Spain
▪ Poland
▪ China

Shipping origin depends on stock availability and your location.

How long does shipping take?

Which countries do you ship to?

We currently ship to:
▪ United States & Canada
▪ United Kingdom & Europe
▪ Australia & New Zealand
▪ Selected international countries

If your country is not available at checkout, shipping may not be supported at this time.

Why is my order shipped from a different country?

To speed up delivery, your order may be shipped from the nearest available warehouse.
If local stock is unavailable, your order may be shipped internationally.

Do I need to pay import duties or taxes?

For most orders under $2,500, we cover applicable duties.

However, depending on your country:
▪ Customs may charge additional fees
▪ Charges may be collected upon delivery

If you are charged unexpectedly, please contact our support team.

Why is my tracking information not updating?

Tracking updates may take 24–48 hours after shipment.
This does not mean your package hasn’t been shipped.
If there is no update for an extended period, please contact our support team.

What should I do if my package is delayed?

Check your tracking information first.

Delays may be caused by:
▪ Weather
▪ Holidays
▪ Customs
▪ Carrier issues

If you still need help, please contact our support team.

What should I do if my package shows “Delivered” but I didn’t receive it?

If your package shows “Delivered” but you haven’t received it:
▪ Check with neighbors
▪ Check around your delivery location
▪ Contact your local delivery office
▪ Contact the carrier directly

SAVIOR HEAT is not responsible for lost or stolen packages after delivery.

What should I do if I entered the wrong shipping address?

If you entered the wrong address, please contact us as soon as possible.
▪ We may update it before shipment
▪ After shipping, changes are usually not possible
▪ You may need to contact the carrier directly

Need help with your order?

If you need help with your order, shipping, or delivery, please contact our support team.

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