Orders & Shipping
What should I do if my package is delayed?
If your package is delayed, please check your tracking information first.
Delays may occur due to:
▪ Weather conditions
▪ Holidays
▪ Customs clearance
▪ Carrier-related issues
If you still need help, please contact our support team.
What if my tracking shows “Delivered” but I didn’t receive my package?
If your tracking status shows “Delivered” but you have not received your package, please try the following:
▪ Contact your local delivery office
▪ Check around your delivery location
▪ Reach out to the shipping carrier directly
Please note: SAVIOR HEAT is not responsible for lost or stolen packages after delivery.
What should I do if my package is lost in transit?
If your package appears to be lost in transit, please follow these steps:
▪ Contact the shipping carrier first
▪ Then reach out to our support team
We will do our best to assist with the investigation.
How long does shipping take?
If you have any questions, please contact us at support@saviorheat.com